Zebra Services Agent
Zebra Services Agent brings all your service apps together in one convenient application. Easily enable access to entitled service features that are most important to you.
Current Available Features:
Device Notifications for VIQF and PBR
+ Requirements
The following are prerequisites for ZSA App and other dependent apps like ZSBH App.
1. Customer must be subscribed to VisibilityIQ Foresight or Proactive Battery Replacement service.
2. ZSA only works with mobile computers.
3. Mobile Computers must be enrolled in MDM as WorkManaged to deploy and auto launch the apps. SOTI, AirWatch and 42 Gears MDM are supported at this time. More MDMs may be supported in future.
4. Mobile Computers must be on Android version 8.1 to 13.
5. Mobile Computers must have ZDS enabled. If devices are behind corporate firewall, ensure the ZDS cloud server can be reached from the devices. The server info and port used by ZDS are listed as below:
- Server 1 address: https://analytics.zebra.com; using IP address 104.198.59.61 on Port: 443
- Server 2 address: https://device-https.savannacore.zebra.com; using IP address: 34.68.84.87 on Port: 443
- Server 3 address: https://usa.eu.zebra.com on Port: 443
6. Enable network connectivity on devices (WWAN or WLAN based). ZSA app provides On Device battery alert for VisibilityIQ Foresight and Proactive Battery Replacement Services. Below are the key assumptions for collecting required data for generating alert.
Note: Zebra recommends using DNS server names (instead of IP addresses) when whitelisting (aka "allowlisting") to avoid service interruptions (i.e., due to IP address change).
+ Supported Devices
The Zebra Services Agent: Device Notification Feature
Compatible with all Zebra Mobile Computers with Android OS A8.1 through A13
Supports EMMs: SOTI, Airwatch and 42Gears
+ Resources and Guides
-
Zebra Services Agent 42 Gears SureMDM Deployment Guide
Download 588 KB -
Zebra Services Agent Airwatch Deployment Guide
Download 927 KB -
Zebra Services Agent Soti Mobicontrol Deployment Guide
Download 850 KB -
Zebra Services Agent User Guide
Download 400 KB